Museums across the country are working to address more inclusive practices both within their operations as well as in their interpretive practice. But none of this is easy work.

Thanks to an IMLS National Leadership Grant, the Naperville Heritage Society (Naperville, IL) is spearheading multiple phases of benchmarking and audience research on the inclusive history museum. I'm delighted to be leading these research phases.

But this is where YOU come in. If you are a history organization, or an art or science museum with historical collections and/or interpretation, please help us 1 - benchmark current practice; and 2 - sign up for free audience research so that your organization can benefit directly from this work. 

1 - Inclusive History Organizational Practice Benchmarking Survey. Please help us benchmark the 2018 state of inclusive practice. Before you take the survey, please note:

• It will take about 20 minutes; please block out that time
• You can download a copy of the survey in advance, which may speed up the survey by allowing you to track down any answers you don't have at your fingertips

Click here to begin the Inclusive History Organizational Practice Benchmarking Survey

2 - Free Research Opportunity: Audiences and Inclusive History. This survey of your visitors will give you insight into how they may respond to the inclusion of different viewpoints, new interpretations of history, and the presentation of a more inclusive history of your community or site. The survey will likely include:

• History and its relevance
• Meaning making in history museums and historic sites
• Trust and history organizations
• Presentation of multiple viewpoints
• Questions of neutrality or taking a stand
• Revisionist history, and what that means

Organizations that are selected to participate in this research opportunity agree to send out a email blast to their contact list (as well as any other methods they choose) in September 2018. Each participating organization will receive their confidential results in late fall/early winter, and have an opportunity to discuss those results directly with me.

To volunteer to participate in this research, please complete the Inclusive History Organizational Practice Benchmarking Survey, and indicate your interest at the end of the survey.

The overall results from all phases of research will be shared with the field beginning in 2019. I'll keep you updated as well. Additionally, AASLH will be the repository for this benchmark data, benefiting the field in the future.

If you have any questions about this work, please contact me at susie (at) wilkeningconsulting (dot) com.

The conventional wisdom is that young adults are not that engaged with museums. They don't visit much, and they find museums stale and boring.

My research, however, continues to find the opposite to be true. Indeed, young adults without children are nearly 50% more likely to visit museums than older adults. And last year, my research found that young adult museum-goers are pretty big museum fans; results from the 2018 Annual Survey of Museum-Goers, as well as a broader population comparison sample, reinforces and extends these findings.

Before I share what's new from the latest research, a quick reminder of terms:

• Museum-goers: Individuals who are, in reality, avid museum-goers. They are on a museum email list, follow a museum on social media, and answer museum surveys. About 5% of young adults.
• Casual visitors: Individuals who visit museums, but are not engaged enough to be on a museum email list, follow closely on social media, or respond to museum surveys. Likely just over a third of young adults.
• Broader population: Everyone. So it includes those avid museum-goers, casual visitors, and a lot of non-visitors (non-visitors comprise well over half of young adults).

So what's new about young adults from this latest research?

Leisure Time.

Museum-goers.  I've been known to say that "the do mores do more," and that is certainly true for young adult museum-goers. They are busy, packing more activities into their leisure time than any other segment of museum-goers. Indeed, during their leisure time, they are the most likely visitor segment to report spending time with friends, pursuing a personal hobby, having a nice meal, or even catching up on sleep. But with those activities comes a bit of a price … only 16% of young adults reported that at the end of leisure time they were "completely relaxed and ready for a new week." 41% report they had no chance to relax at all.

Broader population. When we step back and examine the broader population of young adults, including the majority who have not visited a museum recently, we find similar patterns to museum-goers: they are a busy segment of the population. In particular, they were more likely to spend time with friends, pursue personal hobbies, and catch up on sleep.

One key difference, however, is that museum-goers simply do more; this broader population sample chose an average 3.6 activities from the list I provided, while museum-goers averaged 4.9. So while young adults are busy, young adult museum-goers are doing even more. But just like with museum-goers, relaxation is elusive; 43% reported they had no chance to relax at all.

The broader population survey included a question designed to elicit what types of museums would be more attractive to non-visitors. Just like young adults are more likely to have actually visited a museum, young adults chose the most types of museums they would be interested in visiting. In particular, they were nearly 50% more likely than any other segment to say they would like to visit an art museum. Overall, this indicates to me that young adults are a key target audience that is likely more interested in museums than conventional wisdom suggests.

Impact of museums.

Museum-goers. Young adult museum-goers are particularly enthusiastic about museums. Thus, it shouldn't be a surprise then that, when presented with a list of potential impacts museums might have had in their lives, they chose more impacts than any other segment of museum-goers. Their top impacts were: more knowledgeable; more curious about the world; and more well-rounded/broader horizons.
But I was curious myself to find that they were more likely than any other segment to say museums had made them more creative, promoted their cognitive health, and made them feel more connected to their community. This is worth exploring.

• Community connection: Last year, young adults shared that they felt the least connected to their community, but exhibited a yearning for a deeper connection. I suggested that museums could help with this. The fact that museum-goers are the most likely to say that museums do help them feel more connected to their community indicates that museums are, to some degree already playing that role. Just think what we could do if we made a concerted effort on this.

• Cognitive health: This result was also rather interesting, as it is typically portrayed in popular media as a concern for older adults who want to stave off future dementia. AARP, for example, is all over this issue. Yet younger adults were the most likely to say museums had helped them with their cognitive health. This suggests that we should be focusing on life-long cognitive health, including for young adults.

• Creativity: And finally the creativity piece. In our society, we tend to couple creativity with childhood (the "creative class" notwithstanding). But parents were not much more likely than older adults to select creativity as an impact of museums while young adults were significantly higher. Perhaps it is time to decouple creativity from childhood, and instead focus on creativity over the lifetime … particularly during young adulthood.

Broader population. Since young adults were the most likely to have visited a museum recently, it shouldn't be a surprise that, when considering the impact museums have on those who visit them, they selected the most impacts. In particular they were significantly higher than any other segment of the population to cite inspiring curiosity and, yes, creativity. And that creativity impact? It was by a mile. Young adults were 25% more likely than parents to cite it and 50% more likely than older adults, reinforcing that museums may find focusing on creativity is a good way to attract and engage younger adults.

Further commentary.

​The good news here is that young adults clearly like and enjoy museums. Museums matter to them. But I continue to suggest it is museums in the aggregate that matter, not one individual museum. That is, young adults are visiting a variety of museums, which means they are not necessarily making a deep enough connection with one museum to be on the email list, become a member, or even fill out a survey.

Given their visitation patterns, this begs the question of why a community of museums cannot get themselves together to offer a community-wide membership program for young adults. The goal is to engage them in museums overall at higher rates, and that means creating a value proposition that will hook them, open up more avenues for communication, and create more opportunities for individual museums to engage them more deeply. I'm going to be blunt and say that not doing this shows laziness on the part of museums. Yes, there are logistics to figure out, but the barriers to creating this type of membership are put there by museums themselves … not visitors.

And then there is the creativity piece. Since creativity appears to be so highly valued by young adults, museums are in a sweet spot to promote creativity more directly in their programming. But it also leads to some key questions to figure out, such as:

• Why is creativity so important to young adults?
• How does it rank compared to other values? 
• What other resources do they think promote creativity?
• Or is this something we can carve out as a differentiating factor to help museums matter even more to  young adults?
• If so, how?

Over the coming months, I'll be exploring in far more detail the findings on leisure time and impact (among others), which will add to our contextual knowledge about young adults and other segments of the population. Stay tuned!


Do you value this research? Does it help you in your work at your museum? Do you want it to continue to help you and our field?

If so, consider how useful it would be to know how your museum's stakeholders feel about your museum, lifelong learning in museums, and more. By enrolling your museum in the 2019 Annual Survey of Museum Goers, you can easily benchmark the visitation rates, motivations, attitudes and preferences, and demographics of your stakeholders. Additionally, you can compare your results to your peers, begin to track them over time, and gain far more contextual information through your custom results and report. The fee for 2019 is only $1,000 per museum.