Open enrollment has begun for Wilkening Consulting's first annual national survey of museum-goers. And I'd love for your museum to be a part of it, possibly for free!

To kickoff this annual survey, this year the first 15 qualified* museums will participate at no cost. Additional participating museums will be offered a 50% discount on the fee ($1,250, normally $2,500).

To enroll, simply take a few minutes and go to http://www.surveygizmo.com/s3/3221318/2017-Annual-Survey-Enrollment.

What is the annual field-wide study?  Participation in this research enables your museum to:

• annually survey your stakeholders and track change over time via standard, benchmark questions
• better understand your visitors, who they are, their behaviors, and their values
• include up to two custom questions just for your respondents
• receive results via slide deck and spreadsheet
• discuss your results in a one-hour call with me (Susie Wilkening)
• support broader research on behalf of the field

When will the survey take place? Surveys will launch in mid-January.

Enrolling is easy. Simply take a few minutes and go to http://www.surveygizmo.com/s3/3221318/2017-Annual-Survey-Enrollment. 

To have the best chance of being selected to participate at no cost, I strongly encourage you to enroll now! Any museum can participate. I will notify enrolled museums if they qualified for no-cost participation on a rolling basis.

*What does "qualified" mean?  I'll be seeking a balance of museum types, including history museums, art museums, science museums/centers, and children's museums.  Museums must be willing to launch their survey on schedule in mid-January, and must have robust enough lists to ensure at least 100 respondents. Full details, including selection criteria for no-cost participation, are in the enrollment form.  Enrolling does not absolutely commit you to participating; until you launch your survey, you may always choose to not participate. ​

A few weeks ago, I shared new research about the motivations of parents who visit museums. They may not visit often (as little as once per year), but when they do go, most parents have extrinsic motivations, and only some have deep, inherent, intrinsic motivations about their own learning and enjoyment. Since the attitudes of parents affect the attitudes and behaviors of children, those differences likely matter from generation to generation. 

But what about the broader population of parents? This graphic begins to break down the attitudes and behaviors of American parents towards museums.

​Based on my conservative estimates, over half the American population of parents do not visit museums. At all. Museums are simply not on their radar screens. This includes: 

• 17% of American parents who personally dislike museums and simply would not consider going. Period. This doesn't mean that they think museums are inherently bad. Just that they personally dislike the experience (or think they would).
• 17% of American parents who might take their children to a museum if they had a good reason. For example, if they truly believed that going to museums would help their child in school, they might consider it. But they have no evidence that museums might be helpful to their children, so they don't consider them. (This doesn't even take into account cost, by the way.) These parents need museums to give them a compelling reason to visit ... and then provide a fun experience as well to make them want to return.
• 21% of American parents might go if the subject was perfect. For example, take a family that would otherwise never consider visiting a museum. But a child in the house is obsessed with … frogs. If a local museum had a temporary frog exhibition then they might visit. The barriers are confidence they will have a good time, whether they have the time or money to visit, and if they even hear about the exhibition in the first place (a big if, considering these families are not on museum email lists and don't necessarily follow local media).

For parents that do visit museums at least once a year, I have adjusted their numbers to reflect their relative share of the US parental population (not as a percentage of parents who visit museums, which is what I shared in my last post).

Stepping back, however, what's the big thing missing from the vast majority of parents? A strong, intrinsic motivation to visit museums as an enjoyable activity. And if the parents don’t inherently view museums as enjoyable, why would their children?

This does beg the question of how museums can do a better job of connecting, meaningfully, with both children and adults. Some museums do a better job with children, some with adults, and some do both well. But it is incumbent on all museums to meaningfully serve all ages if we are going to matter now and in the future.

Finally, as I said before, the purpose of the survey wasn't to examine parents in particular.  During my analysis, I found myself digging deeper to understand what the data was saying about parents, but there is a lot more about all adults coming!

Methodology note: broader population sampling that is truly representative of the broader population is practically impossible. My sampling skews somewhat towards those with more education than the overall population, so I made sure I had a big enough sample for robust responses from those with less education to better inform my estimates. But even that is not completely sufficient, as even the best sampling methods still don't reach some parts of the population such as the extreme poor, the extreme elderly, recent immigrants, and more. I've conservatively hedged my estimates to try to accommodate this. If anything, my estimate that 55% of American parents do not visit museums is too low.


The questions for this survey have been inspired by ongoing conversations within the museum field (who goes to museums, why they visit, and what that means for communities) and ongoing research in the fields of education and psychology around lifelong learning and intrinsic motivation.